Elevate
Customer Experience
by understanding Customers need better
Customers expect a personalized experience during the buying journey or customer support. Understand your customer needs better and serve them a personalized experience.
Give a personalized experience to your customers. Build brand image and Customer loyalty.
Every organizations want to give superior experience to the customers. It could be a buying experience or during providing support. The customers are very sensitive towards the service they get. They are quick to make judgement about the company, the brand. Any bad experience could lead to a potential churn. What if there were a solution to better understand the customer needs and make right strategies to improve customer experience. Well, the InteliConvo® Customer Experience platform just does that. Some of the platform features are listed in the subsections below.
Unprecedented Insights about customer sentiments
Know what the customers think about your product and services. These valuable insights will help to improve the customer service.
Improve Brand Value, gain market share
Identify gaps in products or service and improve fast. Achieve customer satisfaction by providing great service.
Win Customer Trust, reduce churn
Improve brand loyalty by understanding the customers likes and dislikes. Make right strategies to reduce customer churn.
Beat the competition, stay ahead in the game
Understand what customers are saying about the competitor product or service. Address the issues, stay ahead of the competition.
“We were able to improve CSAT and uplift the customer service in less than 10 weeks after platform implementation. The platform helped us in identifying improvement areas. We are happy with the platform output
The inteliconvo Platform helped us in identifying the reasons for the Customer Churn. We are now in the process to plug in the gaps in our service. The inteliconvo platform is a great value add.
