Improve call center service quality

Call Centers face the daunting task of constantly improving Service Quality, without increasing the cost of Quality Assurance. Currently, the Quality Assurance team manually reviews 1-2% of calls and helps in the below activities

1. Automate Compliance
2. Improve Agent Productivity
3. Improve Agent Engagement
4. Reduce Operating Cost
5. Process Improvement Recommendation

But as only 1-2% of calls are listened to manually, there are limitations & gaps in the recommendations of the QA team.

Call Centers are looking to automate this activity using AI

Our Ineliconvo platform transcribes each call and can help to improve call center service quality. Our GPT-powered AI engine scores each call for Quality Assurance. This ensures 100% call coverage at a reduced cost.

The platform enables the QA team to evaluate every conversation across all channels to coach & train agents, ensure compliance and improve call center service quality for consistently outstanding customer experiences.

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