In today’s highly competitive business landscape, customer service has become a key differentiator for organizations aiming to gain a competitive edge. Contact centers play a big role in handling customer interactions, and businesses are continually seeking ways to improve their service quality. speech analytics technology has revolutionized contact center service and its…
The sales team spends significant effort to record details of a sales call in post call activity. Inteliconvo helps to automate these tasks with the help of AI to boost product sales. Productivity Improvement with Inteliconvo for the Sales team 1. Transcribe your conversations 2. Get an automated summary of the conversation 3. Understand…
Call Centers face the daunting task of constantly improving Service Quality, without increasing the cost of Quality Assurance. Currently, the Quality Assurance team manually reviews 1-2% of calls and helps in the below activities 1. Automate Compliance 2. Improve Agent Productivity 3. Improve Agent Engagement 4. Reduce Operating Cost 5. Process Improvement Recommendation But…
Are you struggling with low participation rates in customer surveys that capture CSAT or NPS? Are you getting real-time intelligence immediately after the product launch? Are you capturing Voice of Customer correctly? Many organizations struggle with these challenges. Analyzing customer interactions across channels can be the solution to the above challenges Customers are interacting…
In today’s highly competitive business environment, generating quality sales leads is critical to the success of any business. However, traditional lead generation methods can be time-consuming and often fail to produce the desired results. That’s where speech analytics comes in. Speech analytics is the process of analyzing spoken words to understand customer needs, preferences, and…
Generating leads is one thing, but converting them into paying customers is another. Many businesses struggle to convert leads due to a lack of understanding of customer needs and preferences. That’s where speech analytics comes in. Speech analytics is the process of analyzing spoken words to understand customer needs, preferences, and pain points. Here are…
In today’s business world, customer conversations are a crucial source of insights for businesses. They provide valuable feedback that can help improve Sales & Marketing Strategies, understand what the customers think about the products and services, the willingness to buy etc. These audio conversations are untapped resource for generating sales leads. That’s where Speech analytics…