In the world of online shopping, it’s really important for businesses to know what customers like and want. Knowing what customers like and want allows companies to tailor their offerings and provide better experiences, ultimately driving growth and success. E-commerce businesses often face challenges related to customer experience and customer acquisition. One such powerful…
In the fast-paced world of customer service, the success of a business depends on the efficiency and effectiveness of its agents. These frontline representatives serve as the face of the company, directly interacting with customers and addressing their concerns. However, agent performance can be challenging to optimize without a clear understanding of their interactions with…
In today’s highly competitive financial landscape, the potential of dissatisfying a customer poses significant risks for banks, lenders, collection agencies, brokerages, and other financial institutions. To mitigate this risk, speech analytics technology plays a vital role in banks and financial services. By analyzing customer interactions, speech analytics can extract valuable insights from phone conversations….
In today’s highly competitive business landscape, customer service has become a key differentiator for organizations aiming to gain a competitive edge. Contact centers play a big role in handling customer interactions, and businesses are continually seeking ways to improve their service quality. speech analytics technology has revolutionized contact center service and its…
Brand loyalty is important as it Promote customer retention. Loyal customers trust the brand’s quality and service, leading to increased profitability and competitive advantage. Brand loyalty also boosts revenue through consistent purchases. Speech analytics can play a crucial role to Improve brand loyalty by providing valuable insights into customer interactions and sentiments. By…
Outbound sales calls are an essential part of the sales process for many companies, especially in industries such as telemarketing, B2B sales, and D2C businesses. By reaching out to potential customers directly, companies can proactively present their value proposition, answer questions, and overcome objections. The importance of outcomes from outbound calls lies in their potential…
Few points to consider when you are looking at selecting a conversational intelligence solution Do you have a contextual understanding of customer conversations across different channels like voice, email, and chat? Have you analyzed customer intents to understand what the customer is really talking about? Are you relying just on keyword tracking to understand…
The sales team spends significant effort to record details of a sales call in post call activity. Inteliconvo helps to automate these tasks with the help of AI to boost product sales. Productivity Improvement with Inteliconvo for the Sales team 1. Transcribe your conversations 2. Get an automated summary of the conversation 3. Understand…
Call Centers face the daunting task of constantly improving Service Quality, without increasing the cost of Quality Assurance. Currently, the Quality Assurance team manually reviews 1-2% of calls and helps in the below activities 1. Automate Compliance 2. Improve Agent Productivity 3. Improve Agent Engagement 4. Reduce Operating Cost 5. Process Improvement Recommendation But…
One of the challenges of B2B online selling is it lacks human touch and very difficult to understand buyer intent. But with the help of AI, you can turn this disadvantage into the opportunity. With the right set of AI-enabled tools, you will be able to 1. Understand customer sentiment 2. Capture…