Are you struggling with low participation rates in customer surveys that capture CSAT or NPS? Are you getting real-time intelligence immediately after the product launch? Are you capturing Voice of Customer correctly? Many organizations struggle with these challenges. Analyzing customer interactions across channels can be the solution to the above challenges Customers are interacting…
Are you struggling with poor customer experience? Do you know why customers are frequently complaining about the service or product? Will it result in customer churn? Is your team overburdened with customer queries? If you are facing these issues, Speech Analytics using conversational AI will help you with following 1. Understand the Root Cause…
Customer audio conversations(Inbound Calls) can be monetized by extracting valuable insights and using them for various purposes. Advanced technologies analyze these conversations, transcribing and identifying patterns, emotions, and topics of interest. This information enables companies to create targeted advertising campaigns, personalized product recommendations, and customized services. By understanding customer needs and preferences, companies…
In today’s competitive business landscape, effective customer acquisition is a crucial factor for growth. Outbound calls remain a powerful tool for reaching potential customers directly. However, simply making calls is not enough; businesses need to optimize their approach to ensure success. That’s where speech analytics comes into play. By using advanced technology to analyze and…
Workflow based SOP’s outside the Conversational Intelligence platform Generative AI-based Conversational Intelligence: Post-Call Summary with Abstractive Summarization Intent-based Call Analysis with the help of speech analytics Knowledge-based tuned to recommend responses based on customer queries & intents Please reach out to us at https://inteliconvo.ai/ to see Generative AI features implemented in conversation intelligence solution Please follow…
In today’s highly competitive business environment, generating quality sales leads is critical to the success of any business. However, traditional lead generation methods can be time-consuming and often fail to produce the desired results. That’s where speech analytics comes in. Speech analytics is the process of analyzing spoken words to understand customer needs, preferences, and…
In today’s highly competitive business environment, generating quality sales leads is critical to the success of any business. However, traditional lead generation methods can be time-consuming and often fail to produce the desired results. That’s where speech analytics comes in. Speech analytics is the process of analyzing spoken words to understand customer needs, preferences, and…
Generating leads is one thing, but converting them into paying customers is another. Many businesses struggle to convert leads due to a lack of understanding of customer needs and preferences. That’s where speech analytics comes in. Speech analytics is the process of analyzing spoken words to understand customer needs, preferences, and pain points. Here are…
In today’s business world, customer conversations are a crucial source of insights for businesses. They provide valuable feedback that can help improve Sales & Marketing Strategies, understand what the customers think about the products and services, the willingness to buy etc. These audio conversations are untapped resource for generating sales leads. That’s where Speech analytics…