AI Powered Voice
automation platform
AI Powered Voice automation platform to bring tremendous efficiency and scale in business processes Analyze 100% of customer interactions across channels and automate workflows that improves agent performance, accelerate sales and ensure compliance
Agent Assist
Guide agents in real-time with in-call alerts and next-best action.
Intelliconvo transcribes calls to lower average handling time (AHT) and call waiting time. After-call work can be reduced to less than a minute. Create multi-level and customizable call categorization for actionable insights and improved accuracies.
Transform the customer experience with next-best action and in-call agent guidance.
Natural language processing (NLP) works together with AI to better predict customer intent in real time. Deliver next-best action agent guidance. Reduce customer churn and increase sales effectiveness with better first contact resolution (FCR).
Reduce after-call work with on-demand summaries.
Save costly agent time with in-call summarization that reduces both after-call work (ACW) and call waiting times. Empower agents with the ability to generate summaries for multiple issues addressed during the call.
