As a human, we like to communicate & talk to people. We prefer to meet in person. The next best it calling, if you can meet. World-wide, it is still a preferred medium to have a conversation with the client, may that be for Sales or Collections or to provide Customer service. The customers, around the world, also like to talk directly on call to resolve their issues.

Companies, who sell product or services, use voice calls as a primary medium of communication with the  customers or prospects. These customer conversations are recorded for training and quality purpose. The recorded calls are analysed from the view point of training and quality purpose. The number of calls analysed are only 2% of the entire call volume.

However, this customer conversations are extremely valuable. IF 100% of these conversations were processed, it would give some unprecedented insights. These insights could help in increasing revenue, customer experience and customer support.

The InteliConvo® Speech Analytics platform just does that. It is a highly scalable speech analytics platform, which can process 100% of the customer audio conversations. It can identify potential sales leads from the customer conversations, it can accurately tell which customers would likely default the payment. The InteliConvo® Speech Analytics platform can also be used to improve Customer Experience as well as to identify training needs for the employees.

The InteliConvo® Speech Analytics platform is developed by Shyena Tech Yarns Private Limited, based in Pune, India.